Privacy Policy

This Privacy Policy applies to all services provided by Theo’s Closet, accessible through www.theoscloset.com and info@theoscloset.com. We are committed to safeguarding your personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

When you interact with our website or make a purchase, we may collect the following types of personal information:

  • Your full name and shipping/billing address
  • Email address and phone number
  • Payment details (securely processed by trusted third-party providers)
  • IP address and device-related information
  • Website usage data, including browsing behavior

2. How We Use Your Information

Your personal information is used to support and improve your experience with Theo’s Closet, including:

  • Processing and delivering your orders
  • Providing customer service and responding to inquiries
  • Sending order confirmations and shipping notifications
  • Sending promotional emails only if you have given explicit consent (in compliance with CASL)
  • Enhancing our website performance and user experience

You may opt out of marketing emails at any time by using the unsubscribe link or contacting us directly.

3. Sharing Your Information

We only share your information when necessary to operate our business and fulfill services, including with:

  • Payment processors (such as Shopify Payments or Stripe)
  • Shipping and logistics providers
  • Analytics and marketing service providers

All third parties are required to handle your data securely and only for the intended purpose.

Some service providers may operate outside of Canada (including the United States or Europe). By using our services, you acknowledge and agree to this transfer of data across borders.

4. Data Retention

We keep your personal information only for as long as needed to fulfill the purposes outlined in this policy, or as required by law.

5. Cookies

Theo’s Closet uses cookies to improve your browsing experience. These include:

  • Essential cookies — required for website functionality
  • Analytics cookies — help us understand site usage
  • Marketing cookies — allow us to show relevant ads

You can control or disable cookies at any time through your browser settings or our cookie consent tool.

6. Your Rights

Under PIPEDA, you have the right to:

  • Access the personal data we hold about you
  • Request corrections to inaccurate information
  • Request deletion of your personal data
  • Withdraw your consent at any time
  • Submit a complaint to the Office of the Privacy Commissioner of Canada

To exercise your rights, please contact us at:
📧 info@theoscloset.com