Terms & Conditions

These Terms & Conditions apply to all purchases made through Theo’s Closet, accessible via www.theoscloset.com.

1. Acceptance of Terms

By placing an order on our website, you agree to be bound by these Terms & Conditions.

Theo’s Closet reserves the right to update or modify these terms at any time. Changes will take effect immediately upon publication on our website.

2. Product Information

We strive to present our products as accurately as possible.

However:

  • Colours may vary slightly depending on your screen or device settings
  • Minor errors, inaccuracies, or typographical issues may occur
  • Product images are for illustrative purposes and may not represent exact details in all cases

3. Orders & Payment

All orders are confirmed only after full payment has been successfully processed.

We accept the following payment methods:

  • Visa
  • Mastercard
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Maestro

Available payment options will be displayed at checkout.

4. Processing & Delivery

  • Processing Time: 1–3 business days
  • Estimated Delivery Time: 10–20 business days (depending on location)

Orders are fulfilled through our international warehouse partners and shipped directly to you.

Please note:

  • Delivery times may vary due to demand or seasonal peaks
  • Customs processing may cause additional delays beyond our control

5. Returns & Cancellations

All return and refund conditions are outlined in our Return Policy, available on our website.

Key points:

  • Returns are accepted within 30 days of delivery
  • Approved returns must be shipped to our designated fulfillment warehouse
  • Return shipping costs, including any customs duties or fees, are the customer’s responsibility

By placing an order, you acknowledge and accept these return conditions.

6. Liability

Theo’s Closet is not responsible for loss or damage once a package has been marked as delivered by the shipping carrier.

Customers are responsible for:

  • Providing an accurate shipping address at checkout
  • Reporting any address errors within 24 hours of placing the order

7. Customs & Import Duties

For international shipments, customs duties or import taxes may apply.

These charges are determined by local authorities and are the sole responsibility of the customer.

Theo’s Closet is not responsible for delays caused by customs clearance.

8. Intellectual Property

All content on this website — including text, images, branding, and design — is the property of Theo’s Closet.

This content may not be copied, reproduced, or used without prior written permission.

9. Complaints

If you have a complaint or concern, please contact us through our website or via email.

📧 info@theoscloset.com

We aim to respond within 5 business days and resolve all issues fairly and efficiently.

10. Governing Law

These Terms & Conditions are governed by the laws of the Province of British Columbia, Canada.

Any disputes arising from the use of our website or services will be subject to the exclusive jurisdiction of the courts of British Columbia.